Multi Natural Hydrolyzed Collagen Peptides Powder for Women

At NATURE TARGET, we take pride in the craftsmanship of our products. We believe you will be satisfied with our product quality and service, but if you encounter any issues, we make returns as simple as possible.

We accept returns for 60 days after delivery on items ordered from our website. To initiate a return, please contact us at info@naturaltarget.us. Once we receive your items, we will issue a refund to your original payment method. To ensure a damage-free return, we ask that you send the item back in its original packaging.

If your item is not what you expected due to a manufacturer defect, we will provide a no-charge prepaid return label. For returns that are outside of our responsibility, we will provide a prepaid return label, but we may deduct the return shipping charge as well as a restocking fee from your refund.

If your item arrives in less than perfect condition, please email us at info@naturaltarget.us with a picture of the damage. Once confirmed, we will ship a replacement item within 2 business days. You won’t need to return the damaged item.

How to Initiate a Return:

Contact Us First:
Email our customer service at info@naturaltarget.us with your order ID, a clear product photo, and indicate the reason for the return, the condition of the item, and your desired resolution. Returns cannot be processed without this information.

Receive Notification or Prepaid Shipping Labels:
We will reply as soon as possible regarding your inquiry or complaint, and we will notify you of the approval or rejection of your return and refund request.

Print Shipping Labels, Pack the Item, and Send It Out:
If your return is approved, please print the return label we send to you and securely tape it on the outside of your return package.
Place the item in its original packaging and seal the box with tape. Items must be returned undamaged with all original parts included. We do not accept returned items that are damaged, incomplete, or altered in any way.
Arrange for your return package with your local post office, and we will process your refund as soon as we receive the returned items.

Receive Your Refund:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will be automatically applied to your credit card or original payment method, usually within 8 business days.

FAQs:

Can I change or cancel my order?
Please contact info@naturaltarget.us immediately. We'll do our best to assist you, but because our goal is to deliver your product as soon as possible, it's not always feasible to change or cancel orders, especially if the item is already en route.

What should I do if my product arrives damaged?
While our packaging is designed to withstand small parcel shipping, mistakes do happen. Simply email info@naturaltarget.us with a picture of the damage, and we’ll send a replacement free of charge.

What if I need to return or exchange but it’s been over 70 days?
Generally, we do not accept returns or exchanges that are overdue. Please unwrap the box as soon as you receive it to check the quality. If you receive the wrong item or it arrives damaged, do not accept the delivery. Inform your delivery representative and contact us.

Do I need to pay for return shipping?
If your product is not what you expected due to a manufacturer defect, we will provide a no-charge prepaid return label. For returns that are outside our control, we will provide a prepaid return label, and shipping costs will be the responsibility of the customer.

When will I be refunded?
Refunds will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit. Refunds cannot be issued to alternate cards or different forms of payment. Please note that payment processing is beyond our control, and it may take up to an additional 7-10 business days for the funds to be credited to your account.

What if my refund is late or lost?
If you do not receive an approved refund within 7-10 business days, please contact us at info@naturaltarget.us for further investigation. In some cases, it may take longer for the refund to be officially credited to your card or account.

Most orders will be processed and shipped within two to three business days. Orders placed on Friday after 4:00 pm EST., weekends or holidays will be processed on the next business day. Please note that all processing times are estimates and may be subject to change. Orders are mailed thorough a carrier of our choice. Once your order ships, you will receive an email with tracking information.

Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected, so please plan ahead and order early.

Shipping FAQ:

Which shipping companies do you use?
We use UPS and USPS, depending on the closest distance to our warehouse.

After placing an order, how long will it take to arrive?
Our average estimated arrival time is 5-7 days. However, due to extreme weather or logistics system delays, delivery may be delayed in some cases. If the logistics information is not updated for an extended period, please contact our customer service department via email at info@naturaltarget.us for assistance.

Do you offer expedited shipping options?
Currently, we do not offer expedited shipping options.

Can I track my purchase?
Yes! After we ship your order, you will receive an email or SMS with shipping information, including your tracking number.

How can I change or cancel an order?
To change or cancel an order that has already been processed, please contact our customer service department via email at info@naturaltarget.us for assistance.

Can you ship to my address?
We only ship to physical addresses within the contiguous 48 states of the United States. We do not currently ship outside of the United States. If you can complete the payment on our website, it means your address is within our shipping range.

By using and purchasing through naturaltarget.us, you agree to our shipping and return policies.