At NATURE TARGET, we take pride in the quality of our products and strive to ensure your complete satisfaction. However, if you are not satisfied with your purchase, we offer a straightforward return and refund process. Please read our policy carefully to understand how we can assist you.
Return Policy Overview
We accept returns within 30 days of delivery for items purchased from our website. To initiate a return, please contact our customer service team at info@naturaltarget.us. Once your return is approved and we receive the item, we will process your refund to the original payment method.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
Unopened and Unused: The item must be in its original, unopened packaging with all tags and labels intact.
Original Packaging: The product must be returned in its original packaging to ensure it is protected during transit.
Authorization Required: You must contact us at info@naturaltarget.us to obtain return authorization before sending the item back. Unauthorized returns may not be accepted.
Return Reasons
Returns are categorized into two scenarios:
Product Issues:
If you receive the wrong item, defective product, or missing items, we will cover the return shipping costs and issue a full refund.
Customer Reasons:
If the return is due to personal reasons (e.g., dislike), a 10% processing fee will be deducted from your refund.
How to Initiate a Return
Contact Us:
Email info@naturaltarget.us with your order number, reason for return, and clear photos of the item. Our team will respond within 24 hours (excluding weekends) to guide you through the process.
Package the Item:
Once your return is approved, place the item in its original packaging and seal the box securely.
Ship the Item:
Send the package to the address provided by our customer service team. Please note that return shipping costs are the customer’s responsibility unless the return is due to a product issue.
Provide Tracking Information:
After shipping the item, email us the tracking number and carrier information so we can monitor the return.
Receive Your Refund:
Once we receive and inspect the returned item, we will process your refund to the original payment method within 1 to 3 business days.
